Solid Waste


Republic Services holds an exclusive franchise agreement with the City of Helotes for the following services:

Please see Frequently Asked Questions (FAQs) below.

Click here to review the complete list of services offered by Republic Services.

Republic Services Updates FAQs

What is changing?

Residential bulk and brush collection services will be as follows:

  • Six times per year for each
  • On-call bulk and brush collection service scheduled at the request of a resident
    • ALL REQUESTS MUST BE MADE BY 2 P.M. THE DAY BEFORE PICK UP.

Residential Services
Solid Waste Services:

  • Twice-per-week collection
  • Plus four (4) bagged solid waste and/or bundled brush
  • Not to exceed 35 lbs each
  • Bundles no greater than four (4) ft

Program Recyclable Materials Services:

  • Once per week collection
  • 96 Gallon carts will be provided – distribution will begin in September

Program Household Hazardous Waste and Electronics Services:

  • At least once a year
  • At a specific site provided by the City
What are the garbage and recycling services provided to residents?

Standard Option

  • Two times per week, collect trash
  • One time per week collection on recycling
  • Both must be curbside by 7:00 am on pickup day

96-gallon cart for trash
96-gallon cart for recycling (Scheduled delivery July 2022 through September 2022)

$26.87/month plus tax paid quarterly

For residents that require more than the standard option, you may request an additional 96-gallon cart for trash or recycling for an additional $8.51/month. Please contact the Republic Services office to schedule the service.

The city of Helotes will provide annual household hazardous waste collection, which will be added to your bill at $1.20/month.

Senior citizens are eligible for a 5% discount. Please check with the city of Helotes to see if you qualify.

Residents may place up to 4 additional items next to their trash cart on their scheduled collection day. These items may consist of bags, boxes, or bundles of brush not to exceed 35 pounds each.

What are the acceptable recycling materials?

Paper

Ad circulars, catalogs, carbonless paper, cardboard (flattened), dry goods packaging (remove liner), envelopes, file folders, gift wrap (non-metallic), junk mail, magazines, newspaper, office, paper, paperback books, paper bags, paper milk, and juice cartons, paper towel/toilet paper cores, phone books

Plastics

Remove lids and rinse all food and liquids. Examples: beverage bottles, food and condiment bottles, and jars (jelly, mustard, mayonnaise). No mirrors, windows, ceramics, or other glass or glazed materials are allowed.

Metal Cans

Aluminum, steel, tin beverage, and food cans rinsed of all food or liquids. Aerosol cans were emptied and nozzles removed. Baking tins rinsed and remaining contents removed.

Plastics

1,2,5, bottles, bowls, cups, food trays and tubs, jars, lotion, and shampoo bottles

Glass

bottles – all colors (beverage bottles), jars – all colors (jelly or condiment jar)

Metals

aluminum drink cans, aluminum baking tins, steel or tin food cans and lids, empty aerosol cans (remove the nozzle and discard in the trash)

Not Accepted

Plastic Bags, All Styrofoam, Meat trays, household trash, aluminum foil, appliances, auto glass, clothes, clothes hangers, computer cords, diapers, dead animals (dead animal pick-up), garden hoses, hardcover books, light bulbs, toys, plastic containers with hazardous materials, shredded paper, Styrofoam® formed packing or “peanuts”, trash bags, waxed paper and waxed food containers, yard trimmings

During the term of this contract, the City reserves the right to add or delete items.

What are the Residential Price Rates?

CLICK HERE for Residential Pricing.

What are the commercial services provided to businesses in Helotes?

Call Republic Services at (210) 375-0066 for pricing information

Commercial Front Load Containers provided by Republic Services

2 cubic yards, 3 cubic yards, 4 cubic yards, 6 cubic yards, 8 cubic yards, 10 cubic yards
Customers may request that their container be equipped with a lock or casters
Frequency of Pickup – From 1 to 6 times per week service

Commercial Cart Collection

96-gallon cart
Frequency of Pickup – From 1 to 6 times per week service

What are the Commercial Front Load Rates?

CLICK HERE for Commercial Front Load Rates.

Are roll-off containers available to residents?

Call Republic Services at (210) 375-0066 for pricing information

Offering construction and demolition debris removal and industrial/compactor rental and haul-off.

Container Sizes Available

Open tops

20 cubic yards, 30 cubic yards, 40 cubic yards

Compactors

Self-Contained and Stationary compactors are available.

What are the Roll-Off Price Rates?

CLICK HERE for Roll-Off Pricing.

When will the service changes go into effect and when does the agreement with Republic Services end?

The new services will be implemented starting July 1, 2022. The agreement between the City and Republic Services will terminate on June 30, 2027. At that time, City Council may decide to extend the agreement or look for new providers according to the City’s purchasing process.

Who is impacted by the service changes?

All City of Helotes residents and businesses will be impacted by this change.

Can I choose a different provider for solid waste and collection services?

No. The City of Helotes has an exclusive agreement with Republic Services, which makes this company the sole provider of solid waste and collection services within the Corporate City Limits of Helotes.

Who selects the solid waste provider for the City of Helotes?

It is common for municipalities to enter into agreements with one provider for a particular service, such as solid waste collection. The Helotes City Council reviews such agreements prior to approval to ensure competitive rates and efficient services are being offered to our community. The City uses a bidding process when looking for new municipal service providers as required by law.

Why does the City of Helotes have an agreement with only one provider?

By entering into an agreement with one solid waste provider, the City saves both money and time. A relationship with one provider gives the City flexibility to negotiate rates, terms of service, and offerings more efficiently when working with only one provider.

How can I find information about Brush and Bulk Pickup on my street?

Please visit www.republicservices.com for the on-call brush and on-call bulk pick-up schedules.

What does on-call bulk collection cover?

Bulk Item Collection

On-call Bulk is available (Jan, March, May, July, Sept, Nov) – up to 12 cubic yards (11ft by 5ft by 6ft)

What Bulk item collection covers

Most household furniture and fixtures to include stoves, refrigerators (Freon Free), water heaters, washing machines, dryers, discarded bathroom fixtures, couches, tables, chairs, mattresses and box springs, television sets, and other bulky waste materials from within your home. Items such as swing sets, basketball goals, trampolines, playscapes, etc. must be disassembled before being placed curbside for collection or they will not be collected. Water treatment systems must be free of water and salt and light enough for two normal size men to lift into the back of a truck. Gas-powered equipment like lawnmowers, weed eaters, and blowers must be free of gas and oil.

What Bulk item collection does not cover

Refrigerators with Freon, waste from building materials/products resulting from contractor work or exceeding 35 lbs in weight, remodeling or demolition operations on the interior or exterior of your home or adjoining structures resulting from contractor work or exceeding 35 lbs in weight, roofing material of any kind, household waste, household hazardous waste, car parts including tires or batteries, motor oil, fuel, propane tanks, needles or expired pharmaceuticals, brush, grass, cardboard boxes, fencing material of any kind resulting from contractor work, decking material of any kind resulting from contractor work, hot tubs, rocks, bricks, dirt, concrete, ammunition of any kind, dead animals/animal feces.

To schedule “on-call” collection:

    • Call the Republic Services Brush and Bulk scheduling line at (210) 941-9135
    • Requests will be taken up until 2:00 p.m. the day prior.

PLEASE BE SURE TO ASK FOR YOUR ORDER NUMBER

What is included with the Household Hazardous Waste and Electronics Program?

The Household Hazardous Waste and Electronics Program will be coordinated by The City of Helotes, not Republic Services.

The cost is $1.20 per month and will be billed quarterly, through Republic Services.

Residents and business owners will be notified on the City of Helotes webpage when this annual event is taking place.

Acceptable Items

  • Paints
  • Spray paint
  • Wood stain
  • Household cleaners
  • Compact fluorescent lamps(CFL)
  • Automotive products
  • Gasoline
  • Antifreeze
  • Pesticide
  • Insecticide
  • Household and vehicle batteries and,
  • More!
What does on-call brush collection cover?

On-call Brush is available (Feb, April, June, August, Oct, Dec) – up to 12 cubic yards (11ft by 5ft by 6ft).

Per Section 70-41 of the City of Helotes Code of Ordinances, Customers shall ensure that tree trimmings, tree cutting, and yard/garden clippings resulting from work done by a contractor are removed by the same contractor within 48 hours. Neither City employees nor C6 Disposal shall remove such materials.

Remember: Items may be put out only one week prior to your scheduled on-call pickup and everything must be put out by 7:00 a.m. on your scheduled day. Please place the brush curb away from power lines and overhanging trees and away from sprinkler heads!

To schedule “on-call” collection:

    • Call the Republic Services Brush and Bulk scheduling line at (210) 941-9135
    • Requests will be taken up until 2:00 p.m. the day prior.

PLEASE BE SURE TO ASK FOR YOUR ORDER NUMBER

Who do I contact if I have a question or complaint about my service or bill?

Republic Services is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Customers should call (210) 375-0066.

Customers may also email Republic Services at MunicipalSA@republicservices.com.
Republic Services uses a voicemail system to manage call volume. It is very likely that customers will not have their phone call answered by a live representative. Customers should be prepared to leave a detailed voice message, and Republic Services representatives will return their call in the order it was received.

Republic Services is committed to customer service. Calls are normally returned within 24 hours on business days, excluding holidays.

How do I apply for the Senior Citizen Discount?

Please fill out the digital form at the bottom of this page. Any Helotes resident over the age of sixty-five (65) shall receive a five percent (5%) discount on Residential Unit Service so long as the said resident is both the actual occupant of the unit and the owner of the unit per the Bexar County Appraisal District.

Senior Citizen Discount

The City of Helotes and Republic Services offers a discount program for senior citizens. Please complete the following form to receive a senior citizen discount on your Republic Services bill:

Carts: A Helotes resident over the age of sixty-five (65) shall receive a five percent (5%) discount on Residential Unit Service so long as the said resident is both the actual occupant of the unit and the owner of the unit per the Bexar County Appraisal District.

Residential Unit: A dwelling within the corporate limits of the City occupied by a person or group of persons comprising not more than one family. A residential unit shall be deemed occupied when domestic water or electric services are being supplied thereto, with the exception that an unoccupied home placed on the market for sale shall not be deemed occupied. A condominium or townhome dwelling, whether single or multi-level construction, consisting of four or less contiguous or separate single-family dwelling units, shall be treated as a residential unit; however, each single-family dwelling within any such residential unit shall be provided a container and separately billed a pro-rata share of the standard residential unit fee located on the Schedule of Rates approved by the City.

Residential Unit Solid Waste: Residential unit solid waste shall be considered, for purposes of this Contract, a collective term comprised of garbage, refuse, stable matter, rubbish, and dead animals. Additionally, commercial hand-load customers shall be considered a part of the residential unit solid waste service defined in this Contract.

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