Report a Concern

About SeeClickFix Helotes

The City of Helotes has partnered with SeeClickFix to offer residents a fast and easy way to report non-emergency issues. It’s called SeeClickFix Helotes. Common issues that may be reported using SeeClickFix Helotes include potholes, stray animals, maintenance requests, and more! Review the categories shown in the web form below for a complete list of issues that may be reported using this tool.


How to Report

Online Web Form

Select one of the categories listed below. Enter the location of the issue (address). There is an option to add a photo or video, if you prefer. Provide as much detailed information as possible about the issue in the description. Follow the prompts and don’t forget to “submit” your report when it is complete.


Mobile App

With the SeeClickFix mobile app, you can report non-emergency issues to the City of Helotes on-the-go, dirctly from your smartphone. It’s free to download on your iOS or Android device.


How it Works

After submitting a report using the online web form or the app, your report will be forwarded to the appropriate City department for resolution. You may check the status of your report on the website or you have the option to receive email alerts.

SeeClickFix Helotes is a limited public online forum for reporting issues. The display name you select will be used by SeeClickFix when other citizens view service requests that have been entered in their neighborhood. Your email address is never publicly displayed.

SeeClickFix  Helotes is not monitored 24/7, so any issues related to public safety should be reported to the Helotes Dispatch Center Non-emergency Phone at 210-695-2500. Always call 911 during an emergency.

For general questions about SeeClickFix Helotes, email us.