Short-Term Rentals

Short-term rentals are residential properties available for rent for a period of 1 to 29 days. They are often facilitated by websites, such as or

Report a Short-Term
Rental Concern

Concerns related to a short-term rental, such as a noise disturbance, garbage issues, or suspected illegal rentals, should be reported to Host Compliance.

Website: Submit complaints 24/7 on the Host Compliance website.

Phone: Report by calling the Host Compliance Hotline at 210-741-9797.

Always call 911 during an emergency

Hotel Occupancy Tax (HOT) Overview

Pursuant to Section 82-4(b) of the Helotes Code of Ordinances, the City imposes a Hotel Occupancy Tax (HOT) on such properties as authorized by the Texas Tax Code. Property owners may report using the HOT Report Form.


The City has partnered with Host Compliance to analyze homes or rooms offered for short-term rental on the internet to verify that properties are current with taxes. Host Compliance’s data mining technology enables the City to identify properties that are being listed for rent.

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