Public Information Act (PIA) Requests
The City of Helotes responds to PIA Requests within 10 business days of receiving the request. A fee of $0.10 per page applies to all general public information. If applicable, additional fees for affidavits, postage, supplies, and video footage will also be assessed. The City Secretary’s Office will provide an itemized statement of charges to the requestor. Payment and record retrieval are done at the Development Services (Permits) Department window inside City Hall.
If you are seeking to obtain a medical report on a patient, please use the EMS Report Request Form.
If you are seeking to obtain an accident (crash) report or incident report only, please use the Police Report Request Form.
The City Secretary’s Office accepts written PIA requests by the following methods:
- Delivered in-person to City Hall located at 12951 Bandera Road
- Mailed to City of Helotes, City Secretary – Records Request, PO Box 507, Helotes, TX 78023
- Emailed to the City Secretary
- Faxed to 210-695-2123
- Complete and submit the below General Public Information Request Form