The City of Helotes responds to PIA Requests within 10 business days of receiving the request. A fee of $0.10 per page applies to all general public information. If applicable, additional fees for affidavits, postage, supplies, and video footage will also be assessed. The City Secretary’s Office will provide an itemized statement of charges to the requestor. Payment and record retrieval are done at the Development Services (Permits) Department window inside City Hall.