Privacy Policy
At City of Helotes, accessible from https://helotes-tx.gov/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected by the City of Helotes and how we use it. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared and/or collected in the City of Helotes. This policy is not applicable to any information collected offline or via channels other than this website.
City of Helotes maintains this website for the convenience of the public. Occasionally you will find links to websites outside of the Helotes-TX.gov website. The City of Helotes provides these links as a convenience and the inclusion of these links does not mean that the city endorses, warrants, or accepts responsibility for the content or uses of such websites.
Consent
By using our website, you consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. The City of Helotes does not sell, rent, or trade personally identifiable information
Collection of Information Entered
Please be aware that when you provide information to any government entity, that information may be subject to the Texas Public Information Act. Information about the Texas Public Information Act is available from the Office of the Attorney General (PDF). Each governmental body must be contacted directly about the records they keep and their use of personally identifiable information.
Helotes-TX.gov may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities (such as a subpoena, the Texas Public Information Act, warrant or court order). We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
The City has taken steps to ensure that personally identifiable information collected is secure.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Improve, personalize, and expand our website.
- Understand and analyze how you use our website.
- Develop new features and functionality.
- Communicate with you directly or through one of our partners, including for customer service, to provide you with updates and other information about the city.
- Find and prevent fraud.
Log Files
City of Helotes follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. City of Helotes may change the terms of use at any time at its sole discretion and without notice.
Indemnification
The user agrees to indemnify, defend and hold harmless, the City, its officers, employees, agents, licensors, representatives, and third-party providers to the site from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this policy by the user.
